ReturnBear’s mission is to perfect the end-to-end-to-end shopping experience to unlock a no-regret eCommerce economy. We are a service that makes eCommerce returns delightful for consumers and more efficient for retailers by reducing complexity. ReturnBear provides an omnichannel reverse logistics network that leverages drop-off points and an optimized mail-in-return process. We drive savings by being closer to our retailer's customer and batch shipping merchandise back to their stores or fulfillment centres, ready to be resold immediately. We are well positioned to disrupt the global reverse logistics industry and touch over 10 million shoppers in Canada alone, infusing cutting edge technology into an industry primed for innovation. We are looking for an exceptional Head of Operations to join the executive leadership team and align business and operational strategy to drive the success of this disruptive startup in the reverse logistics space.

In your role as Head of Operations, you will:

● Define, build and optimize our logistics network to support efficient operations across all physical drop-off locations, warehouse hubs and retail customer types

● Develop Canadian drop-off network strategy and manage all physical operations

● Define and implement optimal logistics network infrastructure; build and manage partnerships with shipping carriers, freight companies and other types of logistics providers

● Collaborate with Sales team to support sales cycles with top tier retail customers with complex operations

● Work closely with Product counterparts to optimize operational software to drive both back-of-house and front-of-house operational efficiencies

● Collaborate with Product to develop training guides for drop off locations and hub operations

● Develop and track performance measures (KPIs) that support the strategic direction of the company

● Optimize efficiency metrics

● Build, manage and grow the ops team

● Evaluate and monitor customer and vendor proposals, contracts, pricing and policies

A successful Head of Operations for this venture should have:

● 8+ years of relevant professional work experience in operations, project management, or consulting

● Knowledge of holistic supply chain and logistics landscape

● Understand a wide array of “best-in-class” warehouse and supply chain operational processes across key industries

● Speak the language of logistics providers, e.g. history of engaging with 3PLs, warehouse operators or retailers to implement fulfillment solution improvements; or experience in negotiating and procuring services from logistics providers

● Proven track record of driving rapid growth through partnership development

● Experience in managing a team and setting clear team deliverables and operational targets

● Familiarity with various warehouse management, inventory management and ERP systems (e.g. WISE, Softeon, Synapse, JDA, Manhattan, NetSuite, Fishbowl, HighJump, 3PL Central, etc.)

● Strong supervisory and performance management skills; start-up work experience highly preferred

● Entrepreneurial in spirit; must have demonstrated the ability to thrive in a dynamic environment

● Proven experience building departmental infrastructure

● Excellent analytical and reporting skills; ability to define, capture, analyze, and report on operating metrics

● Reverse logistics experience a plus

● Knowledge of Canadian Retail a plus